Frequently Asked Questions
Find quick answers about Go Calgary Shuttles, including booking, airport transfers, vehicles, luggage, payments, service areas, and changes to your trip.
Booking & Reservations
When should I book my shuttle or charter bus?
We recommend booking as early as possible, especially during busy travel seasons. Early booking gives you a better chance of securing your preferred vehicle and schedule.
How far in advance can I book?
You can book in advance based on availability. For trips within 24 hours, contact us directly to check whether we can accommodate your transportation needs.
Will I receive a confirmation after booking?
Yes. Once your reservation is confirmed, you will receive an email with your booking details, including pickup information and important contact details.
Can I change my pickup time?
Yes. Contact us as soon as possible to request a pickup-time change. Changes depend on availability and may affect your transportation arrangements.
Can I cancel my reservation?
Yes. Cancellation requests are subject to the terms and conditions of your reservation. Contact us as soon as possible if your plans change.
What information do I need to provide when booking?
Provide your travel date, pickup and drop-off locations, group size, preferred time, flight details when needed, and any special transportation requirements.
Airport Transportation
Where do I meet my driver at Calgary International Airport?
Your driver will meet you in the designated bus parking area outside the arrivals hall at ground level. Your booking confirmation provides the meeting details.
How long does it take from Calgary Airport to downtown?
Travel from YYC to downtown Calgary generally takes about 20–45 minutes, depending on traffic, your destination, and current road conditions.
What happens if my flight is delayed?
Go Calgary Shuttles monitors flight delays. If your arrival changes, contact the 24/7 assistance number on your booking confirmation for help with your transfer.
Can passengers arriving at different locations travel together?
Yes, groups may be able to travel together when schedules and vehicle availability allow. Provide all pickup locations and timing details when requesting your booking.
What happens if my flight time changes?
Contact us as soon as your flight changes. We can review your new schedule and reschedule your transfer when vehicle and driver availability allows.
What happens if my flight is cancelled?
If your flight is cancelled and you no longer need transportation, contact us promptly. Any cancellation or refund is handled according to your reservation terms.
What if I cannot find my driver?
If you cannot locate your driver, call the 24/7 assistance number provided with your booking confirmation. Our team can help you resolve the pickup issue.
Vehicles, Groups & Luggage
How do I choose the right vehicle for my group?
Vehicle selection depends on your group size, luggage, trip type, and itinerary. Contact us with your requirements so we can recommend a suitable option.
Can I change the vehicle if my group size changes?
Yes. Contact us as soon as your group size changes. We can check vehicle availability and arrange a different option when possible.
How much luggage can I bring?
Luggage capacity varies by vehicle. Tell us your passenger and luggage requirements when booking so we can help select the right transportation option.
Do you provide child seats?
No. Go Calgary Shuttles does not provide child seats, and its buses are not configured to accommodate child seats. Please plan accordingly when traveling with young children.
Can my group travel together in one vehicle?
Yes, when the group size and vehicle capacity allow. Tell us your passenger count and luggage needs so we can identify the appropriate vehicle.
Payments, Changes & Policies
What payment methods do you accept?
Go Calgary Shuttles accepts cash in Canadian or U.S. dollars, credit cards, bank transfers, PayPal, and available online payment options.
Is there an extra fee for credit card or PayPal payments?
The current FAQ states that credit card and PayPal payments have a 3.5% fee on the final price. Confirm the applicable payment terms when booking.
Which cards do you accept?
Go Calgary Shuttles accepts Visa and MasterCard credit cards, along with most affiliated debit cards. Contact the team if you have payment difficulties.
Should I tip my driver?
Tipping is optional. The current FAQ indicates that tips commonly range from 7% to 10%, depending on the service and your satisfaction with the driver.
Can you provide a company invoice?
Yes. If your company requires an invoice, let us know during the booking process so the appropriate billing information can be provided.
What happens if I leave an item on the vehicle?
Contact us as soon as possible. We will make reasonable efforts to recover your item. Courier or delivery costs may apply if the item must be shipped.
What is the limitation of liability?
The applicable terms and conditions explain Go Calgary Shuttles’ liability limitations. Review your booking terms for complete information before traveling.
Services, Areas & Other Questions
What transportation services do you provide?
Go Calgary Shuttles provides group transportation for airport transfers, charter trips, tours, corporate travel, sports travel, weddings, and other group transportation needs.
What areas do you serve?
Go Calgary Shuttles provides transportation throughout Alberta and British Columbia, as well as destinations in the United States. Customized journeys may also be available.
Do you provide door-to-door transportation?
Yes. Depending on your booking, transportation can be arranged to hotels, private villas, residences, event venues, and other requested pickup or drop-off locations.
Can you create a customized transportation itinerary?
Yes. Customized journeys may be available. Provide your destinations, stops, schedule, group size, and pickup details when requesting your transportation quote.
Is there a shuttle from Halifax Airport to downtown Halifax?
Halifax is not listed in Go Calgary Shuttles’ current published service area. Contact us with your itinerary to confirm whether a customized journey may be available.
How can I contact Go Calgary Shuttles?
Call 1-888-267-6660 or email gocalgaryshuttle@gmail.com. You can also use our Contact page to send an inquiry or request transportation information.
Still Have Questions?
Contact Go Calgary Shuttles with your travel date, group size, pickup location, destination, and transportation requirements. Our team can help you determine the best option for your trip.